Review the help links below to troubleshoot your NCLU or NCL support question.
ALL ABOUT GROUPS
The Charters, Meetings, & Incentives (CMI) team can assist whenever you have a client who needs to plan a corporate meeting, convention, conference, company retreat or incentive cruise. Learn more via the available elective course in NCLU.
NCLU's CMI Course
MHQ's CMI Brochure
Email: Event@ncl.com
Phone Number: 1-866-NCL-MEET (1-866-625-6338)
Sixthman, a wholly owned subsidiary of Norwegian Cruise Line, brings truly immersive experiences that celebrate community and change expectations of what a cruise vacation can be. Learn more in the referenced NCL Help article and link.
The Group Sales Course, accessible via the electives in NCLU, outlines everything you need to know about groups, including answers to frequently asked questions. Access the course via the referenced link.
A TC credit is a dollar amount equivalent to a berth based on the most sold category. Learn more in the referenced NCL Help article and referenced NCLU course.
The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances and other onboard functions. Learn more in the referenced NCL Help article, which includes ship-specific email addresses, or submit a request for an event in the referenced Form.
The Group Administration Department handles group reviews, finalization, final payment collection, and requests for cruise documents. Learn more in the referenced NCL Help article.
Email: GroupAdministration@ncl.com
Phone Number: 1-800-327-7030
For assistance on existing group reservations, visit the referenced NCL Help article. For assistance with expediting your requests, please contact the referenced email address.
Shore excursions for groups are handled differently. Review the process, including when to use the referenced email, in the referenced NCL Help article.
To resolve your issue not listed above, please reach out to us here Contact Us