Review the help links below to troubleshoot your NCLU or NCL support question. 

 

BOOKING ENABLEMENT

The How to Book with NCL series on NCLU offers tutorials, in written and video format, on a wide range of topics related to booking, including how to make a booking, create a quote, and more. It also offers tutorials on how to add ground transfers, travel protection, amenities, and more.

Explore what each deck on each ship features via the Learn column on Norwegian Central's homepage. Review the referenced resources for information on stateroom categories (metas) and amenities featured on each deck. For a list of ships that feature the Studio Lounge, exclusive to guests booked in the solo stateroom category, review the referenced NCL Help article.

The Future Cruise Credit (FCC) Report, accessible via the Book column on Norwegian Central's homepage, provides a list of clients who have been issued a Future Cruise Credit (FCC). Access the FCC Coupon FAQs article on NCL Help for the details on how to read the report. You can also learn how to apply an FCC in the How to Book series on NCLU. Contacting guests with outstanding FCCs is a great way to provide a service to your guests and an easy way to cultivate bookings for your business.

CruiseFirst, which helps your clients save money, can be purchased for your clients via the Book column on Norwegian Central's homepage. Access the NCL Help article for the terms and conditions and reference the How to Book with NCL series to learn how to purchase a CruiseFirst Credit.

CruiseFirst Program Terms & Conditions
NCLU's How to Book
Purchase CruiseFirst Page Phone Number:1-866-234-7352 (If your purchase did not apply)

CruiseNext is an exclusive onboard program that offers your clients the opportunity to purchase stateroom credit for future cruises and receive instant onboard credit when sailing. Access the NCL help article for the terms and conditions of the program and download a list of your clients with outstanding CruiseNext credits via the Book column on Norwegian Central's homepage. To learn how to apply a CruiseNext credit, reference the How to Book with NCL series.

CruiseNext - CruiseNext Ultimate - CruiseNext Lite
NCLU's How to Book Module
CruiseNext Report
Phone Number: 1-866-234-7352 (If your purchase did not apply)

In addition to the two reports mentioned above, NCL sends weekly, in-depth reports that identify clients who have outstanding Welcome Home Coupons, CruiseNext Credits, or FCCs. Welcome Home Coupons are provided to clients who return from their first NCL cruise. They receive this coupon the Monday after they debark and have 60 days to redeem it to take advantage of $100 off their next cruise. If you or your agency administrator are not already receiving these reports, connect with your sales manager.

Guest Services Department
NCLU's All About Air
Phone Number: 1-866-234-7352

The Military Appreciation Program offers a discount to active members, veterans, spouses and surviving spouses of the United States military. Learn more via the referenced link and in NCLU's How to Book with NCL series, which offers tutorials on how to apply the discount for new or existing clients and how to verify that the discount has been applied.

The Latitudes Rewards Program helps make your clients' cruising experience even more incredible by giving them access to unlock a new world of rewards. Learn more via the referenced links and NCL Help article. To look up a client's Latitudes account, including their Latitudes Rewards level and birthday, locate the "Latitudes Lookup" button within the Book column on Norwegian Central's homepage.

The Sales Pal, downloadable via the Promote column on Norwegian Central's homepage, provides a list of current promotions, sailing rates per stateroom category (including the solo category), sailings offering deals for singles, and Norwegian's Picks of the Month, which are NCL's monthly featured sailings.

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