The Agent Management page, accessible via the Connect column on Norwegian Central's homepage, enables agency admins to add or manage their agency's travel advisors. Please note that this resource will not be available if you are not an admin.

The Commission Structure article on NCL Help, accessible via the Learn column on Norwegian Central's homepage, provides everything you need to know about earning commission with NCL. If you work with a Consortia, Host, or Franchise, your commission payments may vary. Contact them directly for specifics regarding your commission structure. If you have questions regarding the commission amount in your commission report, you can submit a request to review potential discrepancies via the “Commission Form” button in the “Connect” column on Norwegian Central’s homepage. Please do not contact your sales manager about potential discrepancies, as they will not be able to assist.

The Digital Guest Experience Team provides support for your technical issues, including those related to Norwegian Central access, the online reservation system, and My NCL. Your clients can also contact this team if they have issues with online check-in via My NCL.

The Dispatch Department can transfer a booking to travel advisors upon the guests’ request. The reservation must be within 14 days from the booking date, outside final payment, and not paid in full. Access the NCL Help article to reference the full process details and the Reservation Transfer Form that must be sent in to complete the request.

The Live Chat supports incoming questions via NCL.com for booked reservations. In order to access help designed for travel partners, please specify that you need help with an existing reservation.

The Travel Partner Reduced Rate Desk provides assistance with existing travel partner reduced rate bookings. You can book a reduced rate booking via NCL.com as an active student on NCLU (see the Travel Partner Empowerment section). If you need to make changes to your existing reservation, call or email what is listed in the Resource Access column to the right. To learn more about your travel partner reduced rate, access the website or NCL Help articles listed.