The Concierge Desk provides pre-cruise assistance and services to guests booked in The Haven and Suite accommodations, informing them of onboard services and amenities available.

Once your clients complete their online check-in via their MyNCL within 21 and 3 days before their sail date, e-docs are available in 24 hours for you to download and print via the Book column of Norwegian Central's homepage. Learn more about the process in the referenced NCL Help article.

Onboard packages and gifts can be added to enhance your clients' onboard experience. Learn more in the referenced link, the How to Add an Amenity module in NCLU, or the NCL Help articles, which include information on diapers, wipes, and the Partners First Onboard Amenities for travel partners.

Cruisetours combine all the benefits of a cruise with an immersive, multi-day land exploration before or after an NCL sailing. Learn more via the referenced link and many NCL Help articles, including details on specific cruisetours. For assistance with cruisetours, call the referenced phone number.

Shore excursions with NCL offer your clients convenience, flexibility, and peace of mind. Search for available shore excursions by destination, port, and activity type in the referenced link. For help with general shore excursion inquiries, call the referenced phone number. You can also review the process for groups below.

With NCL's weddings and honeymoons, you can help your clients celebrate love on board one of our ships. Learn more via the referenced NCL Help article or NCLU's Weddings and Honeymoons course.

For clients who have returned home from their cruise and need assistance resolving requests about their cruise experience, you or your client may submit requests to the Guest Experience Team via the referenced case-submission links. They also handle extensions to FCCs and lost and found issues.