Review the help links below to troubleshoot your NCLU or NCL support question.
WAYS TO STAY CONNECTED
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| NCL Help | NCL Help, accessible via the Learn column on Norwegian Central's homepage, is where you can search for all things related to NCL. It hosts articles on frequently searched topics, including items not listed here. | NCL Help Homepage | |
| Agent Management | The Agent Management page, accessible via the Connect column on Norwegian Central's homepage, enables agency admins to add or manage their agency's travel advisors. Please note that this resource will not be available if you are not an admin. | New Travel Agency Registration Process How to Create Agent Profiles |
Agent Management Page Email: NewAgency@ncl.com |
| Commission | The Commission Structure article on NCL Help, accessible via the Learn column on Norwegian Central's homepage, provides everything you need to know about earning commission with NCL. If you work with a Consortia, Host, or Franchise, your commission payments may vary. Contact them directly for specifics regarding your commission structure. If you have questions regarding the commission amount in your commission report, you can submit a request to review potential discrepancies via the “Commission Form” button in the “Connect” column on Norwegian Central’s homepage. Please do not contact your sales manager about potential discrepancies, as they will not be able to assist. | Commission Structure Commission Discrepancy Form Page (For commission discrepancies only) |
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| Technical Support | The Digital Guest Experience Team provides support for your technical issues, including those related to Norwegian Central access, the online reservation system, and My NCL. Your clients can also contact this team if they have issues with online check-in via My NCL. | Digital Guest Experience | Phone Number: 1-866-625-1160 |
| Reservation Releases to Travel Partners | The Dispatch Department can transfer a booking to travel advisors upon the guests’ request. The reservation must be within 14 days from the booking date, outside final payment, and not paid in full. Access the NCL Help article to reference the full process details and the Reservation Transfer Form that must be sent in to complete the request. | Releasing a Reservation | Email: Dispatch@ncl.com |
| Live Chat | The Live Chat supports incoming questions via NCL.com for booked reservations. In order to access help designed for travel partners, please specify that you need help with an existing reservation. | www.ncl.com | |
| Travel Partner Reduced Rate Desk | The Travel Partner Reduced Rate Desk provides assistance with existing travel partner reduced rate bookings. You can book a reduced rate booking via NCL.com as an active student on NCLU (see the Travel Partner Empowerment section). If you need to make changes to your existing reservation, call or email what is listed in the Resource Access column to the right. To learn more about your travel partner reduced rate, access the website or NCL Help articles listed. | Travel Partners Reduced Rate Desk How to Make a Travel Partner Reduced Rate Booking |
Reduced Rates Info NCLU's How to Book Module Email: ReducedRateDesk@ncl.com Phone Number: 1-800-281-4382 |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| How to Book | The How to Book with NCL series on NCLU offers tutorials, in written and video format, on a wide range of topics related to booking, including how to make a booking, create a quote, and more. It also offers tutorials on how to add ground transfers, travel protection, amenities, and more. | NCLU's How to Book Page | |
| Deck Plans | Explore what each deck on each ship features via the Learn column on Norwegian Central's homepage. Review the referenced resources for information on stateroom categories (metas) and amenities featured on each deck. | Search "Deck Plans" for a list of articles | Deck Plans |
| FCC Report | The Future Cruise Credit (FCC) Report, accessible via the Book column on Norwegian Central's homepage, provides a list of clients who have been issued a Future Cruise Credit (FCC). Access the FCC Coupon FAQs article on NCL Help for the details on how to read the report. You can also learn how to apply an FCC in the How to Book series on NCLU. Contacting guests with outstanding FCCs is a great way to provide a service to your guests and an easy way to cultivate bookings for your business. | FCC Coupon FAQs | FCC Report NCLU's How to Book (FCC Section) |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| Travel Protection | Travel Protection articles help advisors and clients understand NCL's insurance offerings, coverage, and terms. | Travel Protection Overview Travel Protection FAQ |
Phone: 1-800-555-1234 |
| Amenities & Packages | Information on available amenities and packages for each ship and stateroom type. | Ship Amenities Guide | |
| Onboard Experiences | Resources highlighting excursions, dining, entertainment, and activities on board. | Onboard Experience Articles |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| Sales Manager | Information on contacting your sales manager, including support for new bookings and client outreach. | Sales Manager Contact Info | Email & Phone |
| Educational Programs | Resources for webinars, training, and NCLU modules to empower travel partners. | NCLU Education Modules | Webinars & Video Tutorials |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| Group Booking Guide | Step-by-step guide for booking group cruises, including pricing and onboard benefits. | Group Booking Article | |
| Group Incentives | Resources outlining group booking incentives, perks, and promotions. | Group Incentive Guide |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| Air Travel Options | Information on NCL air programs, including partner airlines, booking procedures, and benefits. | Air Booking Guide | |
| Air Reports | Reports to help track air bookings, itineraries, and client confirmations. | Air Report Articles |
| Topic | Resource Description | NCL Help Article(s) | Other Resources |
|---|---|---|---|
| Social Media & Updates | Links to official NCL social media channels and travel partner updates. | Social Media Guide | Facebook, Twitter, LinkedIn, Instagram |
| Newsletters | Subscribe to NCL partner newsletters for latest news, promotions, and tips. | Newsletter Signup | Email Alerts |
| Description | Links |
|---|---|
| NCL Help, accessible via the Learn column on Norwegian Central's homepage, is where you can search for all things related to NCL. It hosts articles on frequently searched topics, including items not listed here. | NCL Help Homepage |
| Description | Links |
|---|---|
| When you follow our Partners First Facebook page, accessible via the Connect column on Norwegian Central's homepage, you'll access the latest NCL news and social posts you can share with your clients to attract more leads. You can also join our exclusive Partners First community group for exclusive news and to connect with other travel advisors and the Partners First team. |
Main Facebook Page Exclusive Facebook Group |
| NCL's newsroom, accessible via the Connect column on Norwegian Central's homepage, hosts our press releases. Visit the referenced link today to read about the latest company news. | Newsroom Page |
| Our official travel blog is host to a plethora of stories related to a variety of NCL topics, including the destinations we visit, our ships, NCL news, and much more. Explore the blog via the referenced link. | Travel Blog Page |
To resolve your issue not listed above, please reach out to us here Contact Us